Term Conditions Page

1. Definitions:
   - Clearly define the terms used throughout the document, such as "Customer," "Seller," "Product," etc.

2. Scope of the Agreement:
   - Specify that the terms and conditions apply to all transactions conducted through your FMCG e-commerce platform.

3. Order Process:
   - Describe the process of placing an order, including adding items to the cart, reviewing the order, payment methods, and finalizing the purchase.

4. Pricing and Payment:
   - Clearly state the prices of the products, any applicable taxes or fees, and accepted payment methods. Specify any credit terms or payment arrangements for wholesale or bulk orders.

5. Delivery:
   - Detail the delivery process, including shipping methods, estimated delivery times, any additional charges for expedited delivery, and the customer's responsibility for providing accurate shipping information.

6. Returns and Refunds:
   - Explain the conditions under which customers can return products, including defective or damaged items, and the process for requesting a refund or replacement.

7. Intellectual Property:
   - Highlight that all product images, logos, trademarks, and other intellectual property rights belong to your company. Prohibit customers from using or reproducing these materials without permission.

8. Privacy and Data Protection:
   - Clearly state your privacy policy and how you handle customer data. Explain that you will not sell or share personal information with third parties without explicit consent, unless required by law.

9. Limitations of Liability:
   - Limit your liability for any damages or losses resulting from the use of your e-commerce platform, excluding cases of gross negligence or intentional misconduct.

10. Termination:
    - Explain the circumstances under which you can terminate the agreement with a customer, and the customer's rights in case of termination.

11. Governing Law and Dispute Resolution:
    - Specify the jurisdiction governing the agreement and the process for settling disputes, such as through arbitration or mediation.

12. Amendments:
    - Reserve the right to update or modify the terms and conditions and specify how you will communicate such changes to customers